1.Do you offer Free Shipping?

Free shipping on orders $59.99 or more.

$6 shipping fee on orders below $59.99.

2.How long does it take for a package to arrive?

At Jeecoo.com, we know that fast, reliable shipment of your merchandise is important to you. Most orders are shipped out on the next business day after processing. For orders placed on weekends, holidays or after cutoff times, shipment will take place on the following business day.

You will receive e-mail confirmation(s) as you place an order and as your order ships. The second one will contain the tracking information and some instructions on how to track your package.

Delivery time will be detailed below.

Total time= Processing Time + Shipping Time.

Processing Time: Orders will be usually processed within1-3 business days, and be shipped the next business day after processing. Order processing time may take up to 2 weeks due to high volume of orders.

Shipping Time: The time for your item(s) to travel from our warehouse to your destination, it usually take 7-25 Business days. Please kindly note that these are estimated delivery times only, this website is not guaranteeing delivery dates.

 *Please ensure all delivery information is correct. If there is any incorrect and/or missing information, we may contact you to update the delivery information, which may cause delays in delivering your order.

3.What countries do you ship to?

We ship to United States of America and European countries.

We don’t ship to the following areas:

  1. Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific

Thank you for your kind understanding.

4.How is my package shipped?

① If you buy Jeecoo products on Amazon, Amazon will choose the best carrier for you.

②If you shop Jeecoo products from our official store directly, we will ship the package via carriers like FeDex, DHL, USPS and YunExpress.

5.I ordered more than one item. Will they be delivered at the same time?

We will do our best to make sure you can receive all of your items at the same time. Please note that sometimes the items will be delivered separately at different times due to different shipping options. Once an item has been shipped, you will receive a shipment notification email.

6.Can I change the delivery address after the package has been shipped out?

Unfortunately, you cannot change the shipment once the product is en route.

7.What do I do when I order an item and receive a different one?

Please contact Jeecoo customer support at support@jeecoo.com, we’ll do our best to satisfy you.

Full refunds are not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect or incomplete delivery information;
  2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
  3. Any uninsured order that is lost or stolen;
  4. Delays in delivery caused by any other beyond Jeecoo control, such as public holidays and Customs issues.

8.Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

9.Tracking an Order

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view the page: Track my order


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